Saturday, February 14, 2015

E-Commerce Exercise 2: Success Case Analysis


Having an impressive online presence is a gargantuan task that needs careful planning and execution. Some known sites that made it on top are Facebook, Google, Amazon and eBay (known to be the worlds’ largest e-commerce). What these sites have in common? Obviously, these companies manage to come up with excellent strategies and business platforms. 

Facebook uses social network platform and provide framework for creating applications.
Google uses advertising strategy, the Google Ad Network where AdWord and AdSense as Ad Model.  Amazon uses the recommendation technology which involves long tail strategy. eBay uses eBay Affiliate Program for its business and solution partner and crowd sourcing activities. 

As what Dr. Koh (Professor) mentioned in the class, strategy is an important factor in e-commerce. And I learned that there are lots of factors to consider such as:

  • Target Customer –this indicates a certain category of online audience. 
  • Contents – having an interactive page or content makes potential buyers stay longer and eventually engage a transaction. It can also be customized which will accommodate the needs, interests and reflect a unique experience to its target customer.
  • Across channels – the ease of access keeps the company competitive whether it is online or through mobile device apps that offer quick services like transaction updates, feedback and other information. 
  • Design – graphic designs may influence the feelings of the site visitors. 
  • No Middleman – this strategy can easily make bigger crowd. A quick maneuver to introduce new products since there is no shelf space restrictions and the complication of supply chain. 
  • Segmentation – a site with reliable navigation provides an attractive browsing experience and entices audience in coming back.

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